Phone: 07583 102430 / 07866 015382
Address: Scorex House, 1 Bolton Road, Bradford. Bradford BD1 4AS
We recognise the importance of your feedback, and this helps us to continue to develop and improve what we do for everyone. Complaints form an important part of this feedback.
To lodge a formal complaint, please follow the guidance on this page. To provide comments, concerns or compliments about out services please visit the comments, concerns and compliments page.
Our process for managing formal complaints is set out in our 'Compliments, concerns and complaints' policy.
NHS West Yorkshire Integrated Care Board is made up of five places: Bradford District and Craven, Calderdale, Kirklees, Leeds and Wakefield. Each place has its own team of staff who are responsible for working with partners within the place to organise health and care services.
We work on the principle that decisions about health and care services in the five places should be made locally wherever possible. We only make decisions for the whole of West Yorkshire where there are benefits to working together on a larger scale (geographical or population), to share best practice or to remove unnecessary differences in the services people are offered.
The principle of dealing with issues locally wherever possible also applies to the way we handle compliments, concerns or complaints.
We encourage complaints to be directed to the provider of the care or service you wish to complain about, e.g., directly to the hospital trust if about care provided at a hospital, or to your GP if relating to care received from your practice. This will normally be the most effective method of complaining as it minimises the need for information to be passed between organisations and the time taken by this. If you feel uncomfortable or distressed about complaining directly to your healthcare provider, or feel this is not appropriate for another reason, NHS West Yorkshire Integrated Care Board will receive and co-ordinate the complaint. When a complaint is received, the Complaints Manager will inform the complainant of their options and facilitate the complainant’s choice.
You can raise your concerns immediately by speaking with or contacting the staff involved in your care where you received the treatment.
Under the Local Authority Social Services and NHS Complaints Regulations 2009 there are times when we cannot facilitate a complaint on your behalf with services such as Dentist, GP Surgery, Pharmacies and Optician. These services are commissioned by NHS England and as such NHS England have a responsibility to investigate your concerns.
NHS England can be contacted via:
Telephone: 0300 311 22 33
PO Box 16738
Alternatively, you can raise your complaint directly with these services through their own complaints process.