Visiting primary care providers like your GP, dentist, optician, or pharmacy is usually a positive experience, but sometimes things may not meet your expectations. If this happens, the best and quickest way to resolve your concerns is to contact the practice directly using the details on their website or advertised in their practice to share your concerns or complaints.
You can ask to speak with the practice or shop manager who provided your treatment, advice, or care. This gives them the chance to understand and address your concerns. Your feedback also helps them continually improve their services. Most concerns are resolved quickly, preventing the need for formal complaints.
If you need support to resolve your concerns or comments with your primary care provider:
If you cannot raise your complaint directly with your primary care provider, you can contact the ICB primary care complaints team via email or telephone.
Telephone: 01924 552 150*
*Monday to Friday, 9am to 5 pm, excluding bank holidays.
We receive a high volume of contacts, and regrettably, we cannot call you back instantly. We also kindly request that you refrain from calling us repeatedly or contacting our reception desks daily to check for updates. We will keep you informed of any updates as soon as we can.
In writing: Primary Care Complaints Team, West Yorkshire Integrated Care Board, White Rose House West Parade, Wakefield WF1 1LT.
Please note: You cannot simultaneously raise the same concerns with your primary care service provider and the ICB. If you complain to your practice but are dissatisfied with their response, you should ask the Parliamentary and Health Service Ombudsman to review your complaint independently. The ICB cannot further investigate a complaint that has already been responded to by a practice.