Comments, concerns and compliments

NHS West Yorkshire Integrated Care Board is made up of five places: Bradford District and Craven, Calderdale, Kirklees, Leeds and Wakefield. Each place has its own team of staff who are responsible for working with partners within the place to organise health and care services.

We work on the principle that decisions about health and care services in the five places should be made locally wherever possible. We only make decisions for the whole of West Yorkshire where there are benefits to working together on a larger scale (geographical or population), to share best practice or to remove unnecessary differences in the services people are offered.

The principle of dealing with issues locally wherever possible also applies to the way we handle compliments, concerns or comments.

We are committed to providing the best possible service at all times and  welcome your suggestions and feedback about those services.

The team will:

• Welcome positive feedback and compliments
• Listen to the concerns you have raised in confidence
• Provide you with information and advice to help you resolve your concern
• Liaise on your behalf to resolve issues
• Signpost you to the right departments to find out accurate information

Can my issue be resolved without formally complaining?

Yes, we would like to hear from you about:

• Your recent experiences of healthcare
• Suggestions on how we can improve these services

You can send your views and comments to the specific area in which you have received care or treatment.